DRANULEXIS Money Back Guarantee Policy

At DRANULEXIS, we stand behind the quality of our products and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to ensure a hassle-free return process.

Eligibility for Returns

• Products must be returned within 30 days from the date of purchase.
• Items should be in their original condition, unused, and in the original packaging.
• A valid proof of purchase is required for all returns.

How to Initiate a Return

1. Contact our customer service team via email at support@dranulexis.com or call us at (555) 123-4567.
2. Provide your order number and a brief explanation of the reason for the return.
3. Our team will guide you through the return process and provide you with a return authorization number.

Refund Process

Once your return is received and inspected, we will send you an email notification regarding the status of your refund:

• If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.
• If a refund is not approved, we will notify you with an explanation.

Exceptions

Some items may not be eligible for a refund, including:

• Products that have been used or damaged by the customer.
• Custom or personalized orders.
• Items marked as final sale.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on the part of DRANULEXIS. In such cases, we will cover the return shipping expenses.

Contact Us

If you have any questions regarding our Money Back Guarantee Policy, please do not hesitate to reach out to us at support@dranulexis.com or call (555) 123-4567. Our customer service team is always here to help.

Effective Date: October 2023